Your privacy is important to Cooking Homemade, Inc. ("Homemade," "we," "us," or "our"). Homemade respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Homemade platform (the "Platform"), which connects individuals seeking in-home meal preparation services with independent home cooks.
1. Information We Collect
The information we learn from users helps us provide the services. We collect personal information in the following ways:
a. Information You Provide Directly
- Name, email address, phone number
- Home address (for service delivery)
- Payment information (processed via third-party providers)
- Dietary preferences and allergy information (voluntarily disclosed)
- Background check information (for Home Cooks)
- Communications with Homemade or other users
- Photos and content voluntarily uploaded by users
Note: We do not collect or store medical diagnoses or protected health information (PHI) under HIPAA.
b. Information Collected Automatically
- Device and browser data
- IP address
- Usage metrics (e.g., views, clicks, page duration)
- Cookies and tracking technologies
c. Information from Third Parties
- Payment processors
- Background screening services
- Insurance verification partners (if applicable)
2. How We Use Your Information
We use your information to:
- Facilitate and process bookings and payments
- Communicate with you about your account or services
- Match Clients and Home Cooks based on needs and location
- Improve platform functionality and safety
- Comply with legal and regulatory obligations
- Prevent fraud and ensure platform integrity
- To carry out any other purpose described to you at the time the information was collected
3. How We Share Your Information
We do not sell your personal data. We may share it with:
- Home Cooks and Clients for booking fulfillment
- Service providers (e.g., hosting, payment, background checks)
- Legal authorities (if required by law or court order)
- Successors or affiliates (e.g., in a merger or acquisition)
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request
We endeavor to limit sharing to the minimum required and may share aggregated, anonymized data for research, planning, or reporting.
4. Data Retention
We retain your data as long as necessary for:
- Providing services
- Legal compliance
- Resolving disputes and enforcing our Terms
Accounts inactive for 12+ months may be deleted unless retention is legally required.
5. Your Rights and Choices
You may:
- Access and update your account information
- Delete your account by contacting support
- Opt out of marketing emails
- Control cookies via browser settings
California Residents: Under the California Consumer Privacy Act (CCPA), you may request:
- Disclosure of collected personal data
- Deletion of your personal data
- Opt-out of sale (note: we do not sell data)
To exercise rights, email: team@cookinghomemade.com
6. Children's Privacy
The Platform is not intended for individuals under 18. We do not knowingly collect information from children. If you believe we've collected data from a minor, please contact us.
7. Data Security
We use commercially reasonable measures to safeguard your personal information. Third-party service providers are required to use appropriate security controls. We want you to feel confident using the Services, however no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the "Contact Information" section below.
However, no system is completely secure. We cannot guarantee absolute data security.
We may retain your information as permitted by law for as long as your account is active or as needed to provide you Services, to operate our business, to enable us to communicate with you, for our safety, research, evaluation of use, analytics or troubleshooting purposes, or to satisfy our legal or contractual obligations. If you close your account, we may still retain certain information associated with your account as permitted by law in accordance with this section. Where required, we will anonymize or delete the information we collect when we no longer need it for the uses described above.
8. Cross-Jurisdictional Notices
Massachusetts Users: Homemade does not collect health information as defined under MA laws. Users remain responsible for compliance with local regulations when providing or receiving services.
California Users: You have rights under CCPA as outlined above.
This Privacy Policy is intended to cover collection of information from residents of the United States and is not intended for users located outside the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States by us as data controller and as data processor. By signing up for and using the Service you agree to this transfer.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be announced by email or via the Platform. Continued use after notice constitutes acceptance.
10. Contact Us
Questions or requests? Email us at: team@cookinghomemade.com